IT Department reviews appeal panel against social media account/post deletions
New Delhi, June 2 (SocialNews.XYZ) The Ministry of Electronics and Information Technology (MeitY) plans to form an appeal board, the first of its kind in the world, which will gain the power to reverse account/post takedowns by media platforms social media like Twitter, Facebook and YouTube in the country.
There will be a 30-day time limit for appeals against decisions by the company’s grievance officers and the appeal committee will have an additional 30 days to hear the case and act on it, according to the draft document. .
“The intermediary must respect the rights granted to citizens under the constitution,” read the draft rules added in reference to social media platforms.
The Information Technology Rules (Guidelines for Intermediaries and Digital Media Code of Ethics) 2021 state that intermediaries, including social media intermediaries, must establish a grievance mechanism to receive complaints from users or victims.
Intermediaries will be required to appoint a grievance officer to handle such complaints and share the name and contact details of such officers. The Complaints Officer will acknowledge receipt of the complaint within twenty-four hours and resolve it within 15 days of receipt, in accordance with IT rules.
Earlier this year, Union Electronics and Information Technology Minister Ashwini Vaishnaw said the government was willing to introduce stricter social media standards and that all microblogging operating in the country were to be held accountable.
Vaishnaw also informed that there are five significant social media intermediaries under the new IT rules and they are all required to publish their monthly compliance reports.
Twitter has already appointed a Compliance Officer, Nodal Contact Person and Resident Grievance Officer residing in India under the 2021 IT Rules.
The Indian government’s appeals committee may be modeled on the Oversight Council which reviews account/post deletions by Facebook (now Meta) and has the power to overturn previous decisions by the social media giant.